We are always happy to help in case you have questions. You might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.
I (renter) have canceled my booking, how much will I be refunded?
If you, as a renter, have canceled your already approved booking, you will be refunded the price minus the 6% renter service fee.
The boat owner has canceled my booking, how much will I get refunded as a renter?
If the boat owner has canceled your already approved booking, you will get all your money refunded.
Why is my money reserved on my account, even though the boat owner has not confirmed my booking request?
When you make a booking request on a boat, the price will automatically be reserved on your account. We do this according to the boat owner's security, to make sure that the amount is available in your account. If the boat owner does not respond to your booking request, your money will automatically be released after 72 hours, after which it will be available in your account after X number of days, depending on which bank you are affiliated with. If you want your money released early, you must contact your bank and they will advise you on how to do it.
If the boat owner cancels your booking request, your money will automatically be released when the booking is canceled. After this, it will take X number of days before they are available on your account, depending on which bank you are associated with.
When will my money be withdrawn?
Your money will be withdrawn from your account as soon as your booking request is approved by the landlord.
Why can I see that a 6% renter service fee is added to the price?
When you look in your price estimate for your booking, it will appear that a 6% renter service fee will be added to the price. This percentage goes to Boatflex, so that you will also be able to set sails through us in the future.