FAQ - Boat owner

We are always happy to help in case you have questions. You might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.


I have to cancel a booking on my boat, what do I do now?

If you as a boat owner are forced to cancel your booking, we strongly recommend that you start by contacting the renter and explain the situation. You must then cancel the booking via our platform.


When will I get my money from my rental?

After your rental period has ended, it will take 4-10 business days before you receive your payment.


Why can I see that a 16% boat owner service fee is deducted from my payment?

The 16% boat owner service fee goes to us, so that in the future you will also be able to rent out your boat through Boatflex.


More than 10 working days have passed since the end of the booking period and I still haven't received payment for my rental?

If, contrary to expectations, you have not received your payment after 10 working days, you can fill in our contact form (link) and our support team will help you.