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Cancellation policy

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  Flexible Cancellation

• Flexible (Full refund 24 hours prior to arrival, except fees)
• The Boatflex service fee is non-refundable. If there is a complaint from either party, notice must be given to Boatflex within 24 hours of check-in. Boatflex will mediate when necessary, and has the final say in all disputes. A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page. For a full refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time. If the guest cancels less than 24 hours before check-in, the first day is non-refundable. If the guest arrives and decides to leave early, the days not spent 24 hours after the official cancellation are refunded.